The Future of Appliance Shopping is Now
What is the Sears Virtual Store?
The Sears Virtual Store is a completely new way to shop for appliances, combining the convenience of online shopping with the personal touch of live, expert consultations. Whether you’re upgrading your kitchen or replacing an old washer, our Virtual Store lets you shop from home while receiving personalized, real-time advice from a Sears sales consultant.
No crowds. No hassle. Just expert advice when you need it most.

Key Features
LIVE SHOPPING EXPERIENCE
Speak directly with our experts as you browse appliances, ask questions, and get tailored recommendations.
CONVENIENT & FLEXIBLE
Shop at your own pace, without leaving your home or dealing with crowds.
IN-DEPTH GUIDANCE
Our experts will walk you through appliance features, sizes, and more, ensuring you make an informed decision.
Experience the future of appliance shopping — all the benefits of in-store shopping, right from your screen.
How IT WORKS
MAKE YOUR CONSULTATION APPOINTMENT
Book your appointment at a time convenient for you and answer a few questions so we can prepare to serve you.
CONNECT WITH OUR EXPERT TEAM
Our Virtual In-Store Concierge will connect with you via video call on FaceTime or WhatsApp for a personalized shopping experience. Don’t have a smart device or never used video calling? No problem! We’ll provide alternative solutions to ensure you can still get the help you need. Simply book your appointment, and we’ll handle the rest!
BROWSE LIVE
Explore appliances online with our expert guiding you every step of the way. Our sales experts are ready to answer all your questions, offer recommendations, and help you find the perfect fit for your home.
SELECT YOUR PRODUCTS
Take your time to browse, and when you’re ready, you can easily make your purchase during the call. We'll handle the rest, ensuring a smooth delivery to your door.
