FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping, delivery, and virtual consultations at Sears Virtual Store.

We have 5 store locations: Miami, Orlando, El Paso, Concord (CA), and Boston. Visit any location to shop in person.

No appointment is needed. You can visit any of our store locations during business hours.

A virtual consultation is a one-on-one appointment with our team from the comfort of your home. We'll walk you through options, answer questions, and help you choose the right major home appliance.

Virtual consultations are available for customers within 50 miles of each store location.

You can still book a virtual consultation and arrange to pick up your appliance at one of our store locations.

Yes. Delivery is available within a 50-mile radius of each store location.

We offer same day, next day, or scheduled delivery options based on availability.

Yes. Delivery is available at an additional cost. Pricing may vary based on location and service.

Yes. All of our appliances are in stock and available for pickup at our store locations.

Yes. We carry hundreds of appliances in stock from trusted brands, ready to take home today. No back orders or waiting.

Yes. We offer BIG Deals on a wide selection of appliances, including models priced too low to show.

Absolutely. Our team is available in store or through virtual consultations to help you find the right appliance for your home.

Ready to Get Started?

Book a free virtual consultation with our team. Available to customers within 50 miles of any store location.

Book a Free Virtual Consultation